Privacy policy.

Last updated: May 2026

This Privacy Policy explains how Settlers Inn (“we”, “us”, “our”), operated as part of Flower Hotels, collects, uses, discloses and protects your personal information in connection with our venue, membership program, website, booking systems, promotions, and related services.

By accessing our venue, joining our membership program, using our website, or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to ensure personal information is handled in a lawful, fair and transparent manner.

2. What information we collect
We may collect personal information including:‍ ‍

  • Name, date of birth, and identification (where required by law, e.g. RSA compliance)

  • Contact details (phone number, email address, postal address)

  • Membership and loyalty program details

  • Transaction history (including purchases, rewards, and venue activity)

  • Booking and reservation details

  • CCTV footage captured on or around venue premises for security and safety

  • Marketing and communication preferences

  • Website usage data, cookies, and analytics information

‍We may also collect information directly from you, via third-party booking systems, loyalty platforms, or authorised service providers.

3. How we use your information
We use your personal information to:

  • ‍ Provide venue services, membership benefits, and promotions

  • Manage bookings, functions, and reservations

  • Operate loyalty and rewards programs

  • Ensure compliance with liquor licensing and RSA obligations

  • Improve customer experience and venue operations

  • Conduct internal analytics and business reporting

  • Send marketing communications, offers, and event updates

  • Prevent fraud, misconduct, or unlawful activity

  • Maintain venue security and safety

‍4. Marketing and communications
By becoming a member, making a booking, or providing your details, you agree that:

  • ‍You may receive marketing communications from Settlers Inn and other Flower Hotels venues and associated businesses

  • These communications may include offers, promotions, events, and venue updates

  • You can opt out at any time via unsubscribe links or by contacting us directly

5. Disclosure of information
We may disclose your personal information to:

  • ‍ Other Flower Hotels group venues and related entities

  • Third-party service providers (including POS systems, booking engines, CRM platforms, payment processors, and analytics providers)

  • Government or regulatory authorities where required by law (including liquor licensing or law enforcement obligations)

  • Security providers (including CCTV monitoring and incident management services)

  • ‍ ‍We do not sell your personal information.

‍‍6. Liquor licensing and legal compliance
Where applicable, we may collect and retain information required under:

  • ‍ ‍Liquor licensing laws

  • Responsible Service of Alcohol (RSA) requirements

  • Venue exclusion or harm minimisation programs

‍This information is only used for compliance, regulatory, and operational purposes.

‍7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

  • ‍Secure systems and access controls

  • Staff confidentiality obligations

  • Encrypted or protected data storage where appropriate

‍However, no system is completely secure, and we cannot guarantee absolute security.

‍‍8. Access and correction
You may request access to or correction of your personal information by contacting us. We will respond in accordance with the Privacy Act 1988 (Cth).

‍‍9. Retention
We retain personal information only for as long as it is required for:

  • Legal and regulatory obligations

  • Business and operational purposes

  • Security and dispute resolution requirements

‍After this period, information is securely destroyed or de-identified.

‍‍10. Cookies and online tracking
Our website and digital systems may use cookies and analytics tools to:

  • ‍Improve site performance and user experience

  • Understand usage trends

  • Deliver relevant marketing and content

‍You may disable cookies via your browser settings, but some features may not function correctly.

‍11. Third-party services
We may use third-party providers for:

  • ‍Booking and reservation systems

  • Loyalty and membership platforms

  • Payment processing

  • Email and SMS communications

  • Marketing and analytics services

‍These providers may store or process data on our behalf under strict confidentiality and security requirements.

‍‍12. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will be available at our venue or on our website.

‍‍13. Contact us
For privacy enquiries, access requests, or complaints:

‍Settlers Inn – Flower Hotels
Email: info@settlersinn.com.au